Terms & Conditions
Terms & Conditions
1. Definitions
“The Company ” – means Sagebrush Cleaning Durango
“Cleaner” – means the person or firm carrying out cleaning services on behalf of the Company.
“Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company.
“Service” – means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
2. Contract
2.1. These Terms and Conditions represent a contract between Sagebrush Cleaning Durango and The Client.
2.2. The Client agrees that any use of The Company ’s services, including placing an order for services by telephone, email or website forms shall constitute the Client’s acceptance of these Terms and Conditions.
2.3. Unless otherwise agreed in writing these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by The Client.
2.4. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a ownerr of the Company.
2.5. The Company operates a minimum charge of 2 hours per cleaning visit.
3. Payment
3.1. All work carried out by The Company at your request will be charged accordingly. Any work undertaken by The Company on behalf of The Client is carried out on the basis that The Client has fully approved such work whether or not we have received an official order providing there is evidence of written or verbal confirmation to proceed, including letter, facsimile or email correspondence between the parties.
3.2. Payments of fees rendered by invoice are due within the dates stated on the invoice. All payments for scheduled work are due at the time of booking. Any additional requested work that is completed is due before the staff leaves the property.
3.3. Any expenses incurred while working on your behalf will be charged and appropriate records will be kept and will be available for inspection.
4. Equipment
4.1. Cleaning materials are provided by the Company.
5. Refunds
5.1. No refund claims will be given once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect they must notify the Company within 24 hours and this will be rectified.
5.2. Refund will be issued only if the Client has cancelled a cleaning visit within the allowed time (See Refund Policy) prior to the start of the cleaning session and a payment has been already received by the Company .
5.3. Refund will be issued if a Cleaner does not attend a cleaning visit, payment for which has been already received by the Company .
6. Cancellation
6.1. The Client agrees to pay the full price of the cleaning visit, if: a) The Client cancels or changes the date/time less than 48 hours prior to the scheduled appointment; b) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work; c) There is a problem with the Client’s keys and the Cleaner cannot let themselves in. If keys are provided they must open all locks without any special efforts or skills.
6.2. If the Client needs to change a cleaning day or time the Company will do its best to accommodate them. A minimum of 48 hours notice is required.
Any changes in the cleaning schedule are subject to availability .
7. Claims
7.1. The Company’s general liability insurance will cover damages caused by a cleaner working on behalf of the Company up to $XXXXX
7.2. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours. If a problem occurs on a Saturday it must be reported by Monday 12:00 in order to be accepted as a valid claim. Failure to do so will entitle the Client to nothing. The Company may require entry to the location of the claim within 24 hours to correct the problem. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company.
7.3. While the Cleaners make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaning operatives.
7.4. In case of damage, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a Company’s source upon payment of cleaning services rendered.
7.5. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.
7.6. Key replacement/locksmith fees are paid only if keys are lost by our staff.
8. Complaints
8.1. All complaints are taken seriously. If you are not happy with any aspect of our service please call us as soon as possible and give us the chance to rectify it. Your business is very important to us and we want you to be happy.
9. Liability
9.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay , costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of Company staff at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company ’s control, the Company staff may arrive with a delay or the cleaning visit may need to be re-scheduled.
9.2. The Company shall not be liable under any circumstances for any loss, expense, damage, delay , costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with – 1. A cleaning job not complete due to the lack of hot water or electricity 2. Third party entering or present at the Client’s premises during the cleaning process; 11.3. Any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative.
10. Supplementary Terms
10.1. The Company , reserves the right to re-evaluate rates at any time should the Client’s initial list of tasks changes.
10.2.The Company reserves the right to amend the initial quotation, should the Client’s original requirements change.
10.3. If any estimates of how long it will take the cleaning to be completed the job are being provided those are only estimates based on the average time it takes to clean a home or an office of similar size to the Client’s, it being difficult to calculate precisely how long such tasks may take and that a degree of flexibility may be required. Please note that one off cleans may take longer to complete due to longer intervals between cleaning sessions, number and type of cleaning tasks required, when compared to the regular maintenance cleaning of the same property.
10.4. The Client understands that the price he has been quoted may vary according to condition of property and room sizes etc.
10.5. The Company shall endeavour to arrange a replacement cleaner if your regular cleaner cannot attend a scheduled visit, and will inform the Client prior to the visit.
11.6. Post Construction Cleaning (Builders Cleaning), Event Cleaning or badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning. Therefore the Company advises the Client to ask f or our specialist cleaning services: Builders Cleaning or Event Cleaning.
10.6. All fragile and highly breakable items must be secured or removed.
10.7. The Company reserves the right to make reasonable changes to the Terms and Conditions in agreement with the other party.
11. Our Guarantee
11.1. If the Client is not satisfied with any areas that have been cleaned, the Company’s staff will come back to the Client’s premises and re-clean those areas free of charge.
Please note that this guarantee will not apply if the condition of the premises has deteriorated since the original cleaning was undertaken.